Published on July 1st, 2014 | by Tom Wake13
How to claim a refund on ClickBank in 5 easy steps
From time to time I get readers writing in asking how they can claim a refund on products that they’ve bought via ClickBank…
This is for products that either weren’t right for them at the time, or that they subsequently discovered were, for want of a better word, rubbish.
If you’re not familiar with ClickBank, it’s one of the largest online digital marketplaces in the world.
You’ll almost certainly have come across it before in some shape or form. You can find everything on there from Forex trading systems and self-help guides to eBooks on how to train your pet Chihuahua.
One of the major appeals of buying products via ClickBank is that they give you a watertight 60 day refund period on any product you buy via their payment system.
ClickBank make it very easy to claim a refund, as I’m about to show you.
I’ve personally reviewed a number of ClickBank products in Insider’s Edge. Some have been very good and some have been very bad. By far the most popular product I’ve ever reviewed on ClickBank is Mike Cruickshank’s Bonus Bagging. If you haven’t taken advantage of this one yet, please do – I can’t recommend it highly enough. You can see my review here.
Naturally there are some products featured on ClickBank which don’t quite cut the mustard. If you’ve been unlucky and bagged yourself a damp squib, don’t despair – here’s how you can get your money back (provided you’re still within the 60 day refund period).
How to claim a ClickBank refund in 5 easy steps
Step 1: Click here: https://www.clkbank.com/clkbank.htm
Step 2: Fill out the details in the boxes provided
TIP: You can find your ClickBank order number on the confirmation receipt email you received when you bought the product. It will also appear on your credit card or Paypal receipt (depending on how you paid). It’s typically 8 digits long and consists of letters and numbers
Step 3: Once your order appears on the screen, click ‘Get Support’
Step 4: On the drop down menu click ‘more options’
Step 5: Click ‘refund’ and then choose the reason for your refund (along with a comment if you want to add one)
You should now get an email from ClickBank support telling you that your ‘ticket’ is open (check your spam if you can’t see it in your regular inbox). You don’t need to respond to this email (unless of course there’s been some sort of problem and you’re asked to).
In a few days time you’ll get another email from ClickBank confirming that your refund has been granted. How long the money will take to hit your account can vary, but it shouldn’t be more than a week or two.
Done! I hope this helps.
With ClickBank you do have a couple of other options if you want to claim a refund. You can initiate a live chat with ClickBank’s customer service team, or you can email directly to the seller and they can start the process for you.
If you’re dealing with a ‘rogue trader’ (and they do exist) then they might not be ‘responsive’ to your emails. In this instance the method detailed above is the fastest and easiest way to get your refund processed.